Toll Gate 2: Systems and Tools

Select 3 mandatory fields in a Zendesk ticket: (3 Answers)

• Ticket Status

• CC's

• Priority

• Contact Reason

What section would you go to in Zendesk for assistance in processes?

• Guide

• Chat

• Message

• Talk

• Support

Where in Kirk can we extract the data usage of the customer?

• Customers

• CDR BRM

• NNS Logs

• Network Outage

Which of the following are searchable items in Kirk? (2 Answers)

• Mobile number

• Referral code

• Name

• Billing account number

• Email

In which section in Kirk will you find the ICCID?

• Circles Care

• General Details

• Customer account

• Billing account

Using the mobile number of 0403998542, what is the name on the account?

• Circles Test Last Order

• Test Order

• Circles Order

• Circles Test

What is the account number of this mobile number, 0403998542

• LW100321843

• LW100321853

• LW100321842

• LW100321852

What is the Order Reference number of this mobile number, 0403998542?

• 000001629013610846

• 000001619913610846

• 000001629913610846

The mobile number of 0403998542, is a port-in number.

• True

• False

When is the activation date (includes provisioning and pairing) of the mobile number, 0403998542?

• 2021-08-25

• 2021-08-26

• 2021-08-27

• 2021-08-28