Search Header Logo

MGT 2 for 2DHVACT2 and 2DIAMT2

Authored by Alanah Tamarah

Business

2nd Grade

Used 4+ times

MGT 2 for 2DHVACT2 and 2DIAMT2
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

This is to ensure a customer makes repeat purchases, is satisfied with a company's services, and does not defect to a competitor.

Customer Lifetime Value

Customer Retention

Customer Relationship

Customer Satisfaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It is the total amount of money a customer is expected to spend with your business, or on your products, during the lifetime of an average business relationship.

Customer Appreciation

Customer Retention

Customer Lifetime Value

Customer Satisfaction

3.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It is the process of marketers using effective marketing strategies to attract consumers and motivate them to become loyal customers.

Customer Relationship Management

Customer Loyalty

Customer Acquisition

Customer Satisfaction

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It has enhanced the CRM process by making it easier for organizations to build engaging and authentic relationships with their current and future customers.

Search Engines

Learning Management System

Social Media

Newsletters

5.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

The following are the benefits of positive customer relations, except:

Customer retention

Customer loyalty

Customer acquisition

Customer attrition

6.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It is a type of customer relationship that mixes a more sophisticated form of customer self-service with automated processes.

Self-service

Automated services

Communities

Co-creation

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It is the ___________ that can help drive the project to completion by defining solution requirements, prioritizing requirements, assisting with the design of input screen structure and navigation, and supporting the testing and training efforts.

Executive Assistants

Executive Managers

Middle Managers

Supervisors

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?