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Communication & Barriers to Communication

Authored by Liv Davidson

Business

9th - 12th Grade

Used 5+ times

Communication & Barriers to Communication
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of external communication?

Sending a customer information about a special offer

A departmental staff meetin

A training session for new recruits

A presentation by the chairman to the senior management team

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a disadvantage of face to face communication?

takes too much time

Fails to encourage cooperation

Negative body language may create a barrier

Only a minority members of staff are used to this method

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of upward communication?

Board of directors to shareholder

Board of directors to all employees

Supervisor to an operative

purchasing officer to a new recruit

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is most likely to require written communication?

Informing staff of an end of month party

Inviting a job applicant for an interview

A job interview

Asking a colleague for a very urgent piece of information

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the most appropriate method of communication for requesting an urgent delivery of components?

Business Report

Telephone Call

Email

Letter

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following communications needs to be supported with a document?

An online job advert

A request to an employee to stay for 10 mins

A job offer

A presentation to potential customers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is most likely to be a barrier to communication?

Barriers to entry

The use of jargon

Employing a flat organisational structure

Heavy reliance on electronic means of communication

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