Communication & Barriers to Communication

Which of the following is an example of external communication?

• Sending a customer information about a special offer

• A departmental staff meetin

• A training session for new recruits

• A presentation by the chairman to the senior management team

Which of the following is a disadvantage of face to face communication?

• takes too much time

• Fails to encourage cooperation

• Negative body language may create a barrier

• Only a minority members of staff are used to this method

Which of the following is an example of upward communication?

• Board of directors to shareholder

• Board of directors to all employees

• Supervisor to an operative

• purchasing officer to a new recruit

Which of the following is most likely to require written communication?

• Informing staff of an end of month party

• Inviting a job applicant for an interview

• A job interview

• Asking a colleague for a very urgent piece of information

Which of the following is the most appropriate method of communication for requesting an urgent delivery of components?

• Business Report

• Telephone Call

• Email

• Letter

Which of the following communications needs to be supported with a document?

• An online job advert

• A request to an employee to stay for 10 mins

• A job offer

• A presentation to potential customers

Which of the following is most likely to be a barrier to communication?

• Barriers to entry

• The use of jargon

• Employing a flat organisational structure

• Heavy reliance on electronic means of communication

A business with a flatter organisation will experience...

• Slower communication through chains of command

• Quicker communication through the chain of command

• The development of poor communication skills amongst seniors managers

• Difficulties in training staff in communication skills