Economic Resources - Services

A service is a ____________ product provided by a firm.

• tangible

• physical

• intangible

• theoretical

A service can provide a physical end-product.

• TRUE

• FALSE

Which of the following is not a service.

• tennis shoes

• a hair cut

• a singer performing

• a chef cooking

___________ is the aspect of services that describes how they do not last forever.

• Intangibility

• Perishability

• Non-standardization

• Labour Intensity

___________ is the aspect of services that describes the communication of customer and service provider .

• Buyer Involvement

• Demand fluctuations

• Non-standardization

• Labour Intensity

Labour Intensity refers to the fact that

• services do not last

• services are not all the same

• services are provided by human beings

• None of the above

The desires of the consumers will change based on trends. This aspect links to

• Buyer Involvement

• Tangibility

• Lack Standardization

• None of the above

Both service and goods can be paid for.

• TRUE

• FALSE

Both goods and services are provided based on demand.

• TRUE

• FALSE

No 2 services have the same characteristics.

• TRUE

• FALSE