Day-05 Installation follow UP

To make Sure that all Installations completed Activity Must be …?

• Network Activation 

• WO Request

• Call Back To CRM

New Subscription Order SLA is …… ?

• 48 WH

• 1 D

• 48 H

WO Request problems might be …?

• CST Problem 

• Line Problem 

• TE Problem

• All answers are right 

In Case Of Delay In activity WO Request CCA action will be ….?

• Create TT and inform CST SLA 48H

• Create SR and renew SLA 48 H

• create TT and inform CST SLA 1WD

IF cst already subscribed with us which Automatic TT Will be Created…?

• Automatic TT-FBB ----- WO problem ---- TE Problem - No Data

• Automatic TT-FBB ----- WO problem ---- CST Problem - Wrong Number

• Automatic TT-FBB ----- WO problem ---- CST Problem - Aleady Subscribed

If Cst Solve the problem that happened in order installation CCA action will be … ?

• Create TT Problem Solved

• Create SR And Inform CST SLA 1WD

• Add Midway Comment And Create SR / Inform CST SLA 1WD

CCA Can Get CST's Account Number from BSS ONLY?

• True 

• FALSE

CCA can Search by account number on BSS Tool?

• TRUE

• False 

If CST need change Change Package Before Installation It is mandatory to CCCA To Verify With Customer

• Fale

• True

Customer can get US & PW from IVR 3 times per day :  

• TRUE

• FALSE