Customer Requests

If CST need to Change speed requires Change Port On or After Due Date or Suspend Life Cycle. What is the right action ?

• We will inform the customer that he pays for the current package and requests the change at least 7 days before the renewal date

• Create TT 

• Change It Within Call

In case Delay in change VDSL port CCA right action is ?

• Create Delay TT  

•  Renew SLA  

• cancel order

if CST need to make change package with Higher or Same Amount Not Required Change Port after due date Via 111 CCA should inform cst to Recharge and call us through ….

• On Spot 

• 1 H or Less

• 2 H

CST can make change package Before Due Date Via ……

•  Mobile App or E-Care  

• Stores 

• Call Center

•  All of the above   

No required paper needed for changing package via stores ?

• TRUE  

• FALSE 

If we didn’t found any order on system Due To Change Phone Number To Cst CCA Will Create TT …….

• FBB Non Technical Request --Change phone number --MSAN

• FBB Non-Tech Inquiry--Change phone number--MSAN

• FBB Non-Tech Inquiry--Change phone number--Customer Request

Change phone number SLA is ?

•  24 WH 

•  3 Days

• 48 WH

If CST make Change phone number with same ADSL number but internet service is not working. What is the right action ?

•  Direct cst to branch  

• Handle case as a technical problem  

• Inform Cst SLA 48H

CST can make change ( mobile number &  e-mail ) through :

•  Mobile App  

•  E-Care 

•  branches  

•  All of the above    

Account status should be active if CST need to change mobile number ?

• TRUE  

• FALSE