Customer Care Week Quiz

Which one is NOT the customer centricity mindset?

• Real Customers

• Customer Experience

• Talk With Customers

• Customers at End Point

The engagement quadrant can be segmented into four Performance Drivers which are?

• Partnership, Execution, Vision, Reputation

• Partnership, Execution, Vision, Leadership

• Satisfaction, Execution, Vision, Reputation

• Satisfaction, Execution, Vision, Leadership

Collaborate on forecast & demand plans and align with key supply chain metrics are key competencies of ...

• REPUTATION

• EXECUTION

• VISION

• PARTNERSHIP

Which one is NOT part of the EXECUTION competency?

• Drive supply chain efficiencies

• Meet on time and in full requirements

• Customer service communication

• Engage on product & business innovation

Trust comes from ...

• Reliability + Service Levels

• Communication + Credibility

• Reliability + Credibility

• Growth Mindset + Value Proposition

Retailers are very lean organizations, so we should focus on ...

• Efficiency and Competitors

• Efficiency and Shoppers

• Efficiency and Innovation

• Efficiency and Suppliers

Which one is NOT the main factor driving which KPIs or activities to implement?

• Maturity of Customer

• Operating Profit

• Level of Relationship

• Information Availability

What's this?

• Portfolio Management

• On-shelf Availability (OSA)

• Maturity Assessment

• Joint Business Plan