Ch 2 Case Management

Ethical practices in the social services are in place because:

• ​They prevent a civil suit being brought against the human service worker

• ​They prevent the exploitation of the individuals seeking human services

• ​They prevent the social human worker from being fired

• ​Most professions monitor the behavior of their members

​A social services case manager should avoid a dual relationship with his or her client because:​

• ​The case manager may not be available to return a favor to the person who did the case manager a favor

• ​Exchanging favors with a person is inconsequential

• ​In small communities, the case manager cannot avoid seeing his or her neighbor in contexts other than the professional one

• ​It creates a conflict of interest for the case manager

​In order for a person to agree to services, he or she must have the capacity to give permission willingly. This patient right is called:

• ​Comprehension of information

• ​Informed consent

• ​Self-determination

• ​Confidentiality

​Guarding an individual’s confidentiality means that the human services provider can/should:

• ​Use an openly dated release of information form

• ​Discuss the case only with colleagues for their professional opinion with a patient’s verbal consent

• ​Talk about the case with others, leaving out the patient’s identifying information

• ​Discuss the case with others to prevent the person from harming himself or herself

​Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agency to share a client’s private information, it must:

• ​Restrict the patient’s identifying information if requested by the patient in writing

• ​Share a person’s medical information only orally and never in writing

• ​Never share a patient’s private information outside the agency

• ​Never allow a patient to make changes to his or her professional records

​On a social networking site such as Facebook, a social services provider may discuss a client:

• ​When the patient’s identifying information is removed

• ​When the site is a private one and not part of the caring institution or agency

• ​Under no circumstances

• ​Only with people who do not know the patient

​A care provider would not break a client’s confidentiality when:

• ​State law in the particular case does not include a duty to warn

• ​The client poses a threat to others

• ​The court mandates that the social service provider turns over certain information about the client

• ​Your agency is sued for malpractice

​Courts may commit a patient to a care facility without the patient’s consent when:

• ​The patient has a mental illness

• ​The courts determine that the mentally ill patient must be punished

• ​The institution provides the patient with the most comprehensive treatment available

• ​The patient is a risk to himself or herself but refuses to sign a commitment for appropriate treatment

​A social service provider’s ethical responsibilities to the individual in his or her care include:

• ​Insisting on his or her solution to the client’s problem

• ​Meeting the client’s own needs and best interest

• ​Sharing personal concerns about his or her own life that are similar to the client’s

• ​Letting the client know of the social service provider’s disappointment when the client did not follow the provider’s advice

​It is an ethical violation to:

• ​Report on an impaired colleague to a senior professional

• ​Withhold information about an impaired colleague

• ​Refuse to treat a client just because you have personal problems that may affect that person

• ​Discuss your ethical concerns with the service provider in question