Day10- Browsing (matrial)

nslookup command is using for:

• Flushing DNS

• Determining Domains’ IPs

• Fixing NAT Problems

Browsing ticket in TTS with update  (  Feed us with a trace from customer side ) , CCA action will be :

• Check MTU and add DNS on CPE page

• Let customer send a snapshot for Google IP trace

• Re-escalate to NOC

Customer can open YouTube but contents doesn’t appeared your first step is :

• Add DNS Google

• Trace on YouTube

• Adjust MTU and DNS WE

 Check PC time & Date is a mandatory step if CST has Browsing Issue in a certain site : 

• True

• Flase

Witch commend we'll use to test the connectivity status between 2 aspects in a network ( EX: PC, and website) :

• PING

• IPCONFIG

• NSLOOKUP

CST has browsing in a certain site and after checking this web site through a proxy from customer side still not working , next action is : 

• Customer Side Problem Inform Him To Check With Another PC/OS

• Escalate to NOC

• Do Trace To Customer's Wan IP

While escalating any browsing case you should mention in TT mobile number and :

• WAN IP

• BRAS IP

• Frame Number

Customer has browsing issue, while his POP is Within Ratio. So, right action is :

• Escalate to NOC without troubleshooting

• Troubleshoot Browsing case normally

• Inform customer with script

Flush the DNS cache command is

• ipconfig /registerdns

• ipconfig 

• ipconfig /flushdns

CST has browsing in a certain site and he is the owner of the site and reserved his domain from WE , right action is

• Transfer Customer to Mail and Domain Q 

• Escalate to NOC

• Transfer customer to Option Pack Queue