Day8- customer requests(matrial)

If CST informed that we change his\her phone number but we didn’t found any order on system. What action needed ?

• Create TT  

• Direct CST to branch

• None of the above  

Account status should be active if CST need to change mobile number ?

• False

• Ture

SLA for change speed need to Change Port and Card is

• On Spot

• 5 WD

• 7 Days

• 48 Hours 

Change phone number SLA is ?

• 24 WH

• 3 Days

• 48 Hours

Postpaid Customer is eligible for early renewal ?

• False

• Ture

Postpaid customers can make suspension as a CST request ?

• Ture

• Flase

In case order activity is WO problem ( Change phone number order ) . Follow Same Process for Installation follow Up ? 

• Flase

• Ture

In case Delay in change VDSL port CCA right action is ?

• Create Delay TT 

• Renew SLA

• cancel order

No required paper needed for changing data via stores ?

• Flase

• Ture

Corporate Customer ( individual ) Can change speed from  111 ?

• Ture

• False