PP The Salon

In many cases, the first person to greet a client as they arrive is the:

• owner

• receptionist

• Host

• Security Guard

If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:

• notify your client

• prebook your client

• avoid telling the client

• reschedule client with another designer

The most important relationships you form at the beginning of your career are those that develop

• within the salon

• while networking

• within your family

• in cosmetology school

Which of the following actions would represent taking the team approach?

• greet only your clients

• avoid referring your clients to other designers

• do only your work, helping others leads to problems

• offer guests something to drink while they are waiting

According to statistics, how often does the average loyal client visit a salon?

• every 2 weeks

• every 6 weeks

• every 3 months

• twice per year

Turning a $30 dollar ticket into a $40 ticket is an example of:

• upselling

• client profile

• demographics

• target marketing

A client retention strategy that involves clients booking a future appointment before leaving the salon during a current visit is known as:

• upselling

• balancing

• prebooking

• word-of-mouth

If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

• prebook

• full book

• client retention

• high market demand

Which of the following concepts involves converting existing clients to return clients?

• CRM

• client factor

• client profile

• client retention

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

• securing your guest's valuables

• asking about important events in your guest's life

• chatting with other designers during a salon service

• responding to your guest's verbal and nonverbal expressions