Payment Expert Refresher Assessment 1

What are the valid or acceptable IDs for LazPaylater application? Give at least 3.

• Passport

• Driver's license

• UMID

• Voters ID

• Company ID

In SOP 2.0, what are the LazPayLater Technical Issues? Give at least 3.

• Payment unsuccessful

• LazPaylater Refund balance withdrawal

• Unable to use LazPaylater

• Missing Refund - Lazada wallet bucket

Anna contcated Live chat agent because someone used her credit card without her permission. Where to escalate the Unauthorized Transaction concern?

• Alipay via child case

• Alipay via parent case

• Refunds team via email escalation

What is the maximum limit of mobile load orders per number within 24 hours?

• 3 mobile load orders

• 4 mobile load orders

• 6 mobile load orders

What is the available credit card for Installment Payment Plan that can use to purchase in Lazada?

• BDO

• Union bank

• Metrobank

What kind of payment related process for this scenario?

Customer order did not went through but the payment was deducted from the bank account.

• Invalid order but payment captured

• Unauthorized transaction

• Wronly charge bank account

What are the posisble scenario for Unable to use LazPaylater? Give at least 3.

• Sufficient credit

• Overdue

• Digital Goods SKU

• System error

Which of the following is not part of the wallet balance for refund withdrawal?

• Deposit

• Refund

• Voucher / Promotion

How much is the minimum and maximum amount for Lazada wallet cash-in/top-up?

• Minimum of P20 and maximum of P100k

• Minimum of P20 and maximum of P50k

• Minimum of P50 and maximum of P100k

This is one of the payment options that allows customer to make electronic transactions. This includes purchasing online, top up, promotion coupon and refund.