LUX-DAY3

Quiz
•
Professional Development
•
Professional Development
•
Medium
AMariel Ronquillo
Used 85+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following is our Return Policy?
Shoes must try on carpet
Beauty/Grooming products must be returned unused , unopened , and in their original packaging
No Gift Return , the refund will go back to original payment card holder.
Hazmat items are non-returnable
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What document below is needed for Return Procedure?
Magazine
Complimentary gift
Return Proforma Invoice
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is our Refund Method for LUX?
Refund to credit/debit card and Refund as store credit
Refund as store credit
Refund to credit/debit card
None of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False : If the customer has to return the order from different address/country. Customer doesn't need to book their own courier as we will shoulder the cost of shipping.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following tools can be used to create refund?
Salesforce
CC tool
UPS/DHL
None of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Returns Flow & Status : ________ the entire return has been accepted and refunded or for at least an order line.
Return ( Partially ) Refunded
Return in Manual Review
Return Received
None of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
EIP stands for
Extremely Important Person
Extremely Important Partner
Elegantly Important Partner
Extremely Improved Partner
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