QUIZ 5

Confrontation means dealing with a contro- versial or emotional topic directly.

• TRUE

• FALSE

The 4th step in Control Process is the performance is compared to stand.

• TRUE

• FALSE

Termination is regarded as the first alternative.

• TRUE

• FALSE

Progressive discipline is the step-by-step application of corrective discipline.

• TRUE

• FALSE

Mentoring is a method for helping employees perform better, which usually occurs on the spot and involves informal discussions and suggestions

• TRUE

• FALSE

Summary discipline is the immediate discharge of an employee because of a serious offense.

• TRUE

• FALSE

Controlling, sometimes referred to as the external management function.

• TRUE

• FALSE

The 2nd step in Control Process is the performance is measured.

• TRUE

• FALSE

Improvement goal is one that, if attained, will correct an unacceptable deviation from a performance standard.

• TRUE

• FALSE

EAP means Employee Assistance Program.

• TRUE

• FALSE