Supply Onboarding_PKT_Jan-2

If a captain's account is activated with another number, how many times you need to call the captain?

• 1

• 2

• 3

• No Call

Captain has uploaded LMV DL & Bike RC & on call he informs he will receive MCWG DL after 1 month. What should be the status?

• Resolved

• Closed

• Pending

Captain has bike registered on 2009 what we need to inform on call?

• Inform captain to upload RC after 2011 & close the call

• Reject the RC & share communication to update proper RC

• We need to inform to upload RC after 2011 & have to ask the option if he can arrange from family or friends & share communication over email accordingly

If captain has LMV DL & bike RC & informs he wants to be a B2C captain, what should be the disposition?

• DL >> DL Rejected

• Onboarding >> Unable to upload documents

If captain is unable to upload the documents & does not receive 3 calls what should be the status after 3 calls?

• Closed

• Pending

• Resolved

If captain is from Delhi after how many hours we can activate the profile?

• 4

• 3

• 5

If an auto captain from Delhi whose RC starts with HR, what should be the shift?

• NCR_AUTO_CM

• Delhi_Auto_CM

• GGN_Auto_CM

What is the shift for Bhopal B2C captains?

• BPR_CM4

• BHOPAL_New_CM_Surge

• BSP_CM

If captain's RC is on his name & informs that he does not have the physical copy with him nor any picture, what action to be taken?

• Will ask to upload original copy

• Agent can check in government site & upload the online picture & activate

• We will inform that he is not eligible & close the ticket

Within how much time we need to give resolution to captain?

• 20 mins

• 10 mins

• 15 mins