MGT430-CH7(CONFLICT)

Conflict is ultimately based on

• people's perceptions.

• actual intentions.

• organizational structure.

• technical competence.

Which of the following is an advantage of having moderate levels of organizational conflicts?

• It helps reduce organizational politics.

• It boosts employee motivation.

• It promotes organizational cohesion.

• It energizes people to evaluate alternatives.

________ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

• Perception

• Conflict

• Resistance

• Resolution

One benefit of conflict occurs when team members experience conflict with external sources. This is because

• employees generally have an “us against them” mentality.

• conflict with external sources is always task based.

• external sources are more willing to logically debate the issue.

• people tend to be motivated to work together when faced with outside threats.

According to the emerging view on organizational conflict, the two types of conflict are

• task conflict and constructive conflict.

• task conflict and optimal conflict.

• task conflict and relationship conflict.

• relationship conflict and optimal conflict.

Constructive conflict

• is the opposite of task-related conflict and often involves verbal attacks.

• encourages employees to re-examine their basic assumptions about a problem and its possible solutions.

• is apparent when the conflict is explained in terms of interpersonal incompatibilities.

• is more likely to trigger defense mechanisms and a competitive orientation among team members.

Within a highly cohesive team, ________ is(are) suppressed when conflict occurs.

• mediation

• relationship conflicts

• team norms

• emotional intelligence

In a team meeting, Jared tells a colleague “That is one of the stupidest ideas I have ever heard. Are you crazy?” This represents

• task conflict.

• relationship conflict.

• honesty.

• emotional intelligence.

Which of the following precedes conflict outcomes in the conflict process?

• manifest conflict

• conflict emotions

• conflict beliefs

• conflict perceptions

Which of the following sources of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the "right way" to do things because of their unique experiences in the separate companies?

• task interdependence

• differentiation

• goal incompatibility

• scarce resources