CHAPTER 1: AN OVERVIEW OF LOGISTICS

1. Logistics clearly contributes to.........and.........utility.

• a. time; place
• b. form; time
• c. place; form
• d. possession; time
• e. none of the above

2.........utility refers to the value or usefulness that comes from a customer being able to take possession of a product.

• a. Time
• b. Place
• c. Form
• d. Possession

3.........utility refers to having products available where they are needed by customers.

• a. Possession
• b. Time
• c. Place
• d. Form

4. All of the following are types of economic utility, except:

• a. Time
• b. Production
• c. Place
• d. Possession
• e. All of the above are types of economic utility

5. “How well a company does what it says it’s going to do” represents..........

• a. efficiency
• b. productivity
• c. leading edge logistics
• d. effectiveness

6. What concept refers to “how well company resources are used to achieve what a company promises it can do?”

• a. Efficiency
• b. Productivity
• c. Reengineering
• d. Effectiveness

7. Every customer getting the same type and level of logistics service refers to

• a. tailored logistics
• b. mass logistics
• c. effectiveness
• d. efficiency

8. Which of the following is not a reason for the increased importance of logistics?

• a. growing power of manufacturers
• b. reduction in economic regulation
• c. globalization of trade
• d. technological advances
• e. all of the above are reasons

9. Widespread reductions in economic regulation of US transportation carriers occurred in .

• a. 1960s and 1970s
• b. 1970s and 1980s
• c. 1980s and 1990s
• d. only the 1990s

10. The.........concept suggests that the customer desires a product offering that is highly tailored to the customer’s exact preferences.

• a. market demassification
• b. relationship marketing
• c. customized customer
• d. niche marketing