The values and ideas that an organization encourages among it employees
Business Essential 3.03A Key Terms

Quiz
•
Business
•
9th Grade
•
Medium
Cassandra Langford
Used 61+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
coporate culture
courtesy
customer service
customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Polite behavior; good manners
customers
touchpoints
courtesy
patronage
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The customer's preference for a business; usually expressed in regular purchases from the business
customer loyalty
word of mouth
reations
proactive
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Promotion for a business provided by customers who tell others of their satisfaction with the business
customer relations
word of mouth
patronge
courtesy
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
All the opportunituies that business have to connect with customers and reinforce their brand value
internal customers
patronage
touchpoints
customer
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).
proactive
productivity
patronage
courtesy
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems.
proactive
patronage
customer-centric
courtesy
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