Ecuador best practices (join quizizz.com)

Long delays in submitting a reimbursement claim for: parking, tolls, IDP, taxi and travel expenses

• Online training space for claims

• Minimum Claim Policy

• New official communication system

• Mandatory Forms/templates adjustment

Claimants do not easily remember the reimbursement and form filling processes

• Online training space for claims

• Minimum Claim Policy

• New official communication system

• Mandatory Forms/templates adjustment

Limited lodging options: distance, safety, pricing

• New Lodging option policy

• Mandatory Forms/templates adjustment

• Minimum Claim Policy

Nonexistent confirmation of reimbursement payment

• Minimum claim policy

• New Lodging option policy

• Simple payment notification system

Internal forms were complicated for Staff to fill out

• Minimum claim policy

• New Lodging option policy

• Online training space for claims

• Mandatory Forms/templates adjustment

70% of travel vouchers and claim forms used to be presented with errors

• New official communication system

• Online training space for claims

• Mandatory Forms/templates adjustment

• Simple payment notification system

Repetitive and long explanations about each process one by one

• Minimum claim policy

• Online training space for claims

• New official communication system

• Simple payment notification system

Productivity was very affected due to the process of several claims of small amounts

• Online training space for claims

• Minimum claim policy

• New Lodging option policy

• Mandatory Forms/templates adjustment

Our internal communication with the Staff was not having any impact

• New official communication system

• Minimum claim policy

• Mandatory Forms/templates adjustment

• New Lodging option policy

High rate of returns of claims for re-process

• Minimum claim policy

• Online training space for claims

• New Lodging option policy

• Mandatory Forms/templates adjustment