Assessment #4 - Wave 47

_________ is a new delivery option that allows you to pick up your orders in your chosen location.

This is applicable on products under the categories of Fashion, Health and Beauty, and Accessories .

• Collection Point

• Fulfilled by lazada

• Delivered by seller

• Cash on delivery

_______ are products that can be fulfilled via SMS or

e-mail. No physical fulfillment is required of the seller. They are goods that are stored, delivered and used in its

electronic format.

• purefoods

• Digital goods

• Perishable Goods

• Canned Goods

Is cancellation under digital goods is allowed?

• Not Sure

• Maybe

• Yes

• No

Customer wants to return a digital food voucher. Is it allowed?

• Yes

• Maybe

• No

• Not Sure

How many days will the payment of the customer will reflect under digital goods?

• 1 day

• 1-2 days

• 1-3 days

• 1-4 days

Orders can only be cancelled before it has been Packed by the Seller. If customers wish to proceed with the cancellation of

the item and it has not yet been handed over to our partner courier, they may contact the seller for cancellation request.

• Not Sure

• No

• Yes

• Maybe

How to know if the cancellation

request was accepted?

• If the customer received the item

• If the customer already received the refund

• Before submitting the online cancellation

  form, customer should not see the message

  Lazada will process the request within 2 days

  upon receiving the request.

• After submitting the online cancellation

  form, customer should see the message

  "Your cancellation request was

  successfully submitted" on the website

  indicating that they have successfully

  sent the cancellation request to us.

  Lazada will process the request within 60

  minutes upon receiving the request.

When will I get my money after a successful cancellation?

• 3-4 days

• 3-5 day

• 1-3 days

• 1-2 days

Items under Lazmall has how many days to return the item?

• 2 days

• 7 days

• 30 days

• 2/8 days

Items under Marketplace has how many days to return the item?

• 28 days

• 30 days

• 2 days

• 7 days