Follow-up rules

Find out the advantages of follow-up :

• Allows building business relationships with the customers.

• Boosts chances for new profitable sales.

• Provides the opportunity for agents to work with new leads.

• Gain new friends all over the world.

If the agents don't follow up, they can fulfill only ___ of the potential sales.

• 2%

• 7.5%

• 7%

• 2.5%

Identify if practicing active listening is counted as a Follow-up strategy.

• True

• False

According to the rules, when should the FU be done?

• Whenever the agent feels like it.

• According to the agent's shift.

• According to the client's local time.

• According to the supervisor.

If you spoke with the customer on the first day, how many calls do you need to make on the second day to ensure a proper FU is completed?

• no calls

• 3 calls

• 2 calls

• as many as you want

• same as on the 1st day

Identify if the sentence is true or false:

A minimum of 2 PQ is required in case of a Rush/Specific Flight.

• True

• False

In case the client hangs up, the agent is required to ___________.

Is a lead where there are no flight details inserted subject to FU exceptions?

• No.

• Yes.

• Only with supervisors' approval.

• Proper FU must always be completed.

After presenting the flight quotes, the customer said that they would look around and call you back.

Is FU necessary?

• No, follow-up is not required.

• No, just wait until the customer contacts you.

• Only 1 day of FU is necessary.

• Proper FU has to be conducted.

While speaking with the customer, the call got disconnected, and he never picked up after this. Should you attempt again to reach the pax?

• Only if you want and feel that it makes sense.

• No, the pax just doesn't want your assistance anymore.

• Yes, a proper follow-up has to be conducted.

• No rules are applicable for this case.