Communication and Information

The communication process begins with this.

• a receiver

• a message

• a thought or purpose

• an encoded message

You would expect to find a grapevine with the most accurate rumors in ________organization.

• an organic

• a mechanistic

• a hierarchical

• an authoritative

This is the PRIMARY reason for why managers often travel long distances to have a face-to-face meeting with someone.

• It shows respect.

• Most communication is done through body language.

• Other forms of communication have security concerns.

• It communicates a sense of power, rank, and mobility.

All of the following are barriers to effective interpersonal communication EXCEPT ________.

• filtering

• selective perception

• feedback

• language

An example of filtering is telling your boss what he or she wants to hear.

• True

• False

Emotions can cause a single message to be interpreted in two different ways.

• True

• False

The purpose of feedback is to determine whether a message was ________.

• received

• received and understood

• worth sending

• verbal or nonverbal

Your name________