Delivery Enhancement Refresher

Dispatcher scan delivery before taking out the parcel

• True

• False

POD acts like a receipt which proves that the delivery has been made

• True

• False

Which is the invalid POD

• Photo show the AWB

• Photo show clear context

• Photo only shown the parcel but no context

• conversation with receiver

What are the scanning for unsuccessful delivery

• Problematic scanning and overnight scanning

• Overnight only

• Delivery Signature

• Return Signature

For receiver refused to accept parcel, no need to upload POD

• True

• False

For call log POD, display of mobile phone number is required

• True

• False

How many delivery attempts should dispatcher perform

• 1

• 2

• 3

• 4

if receiver rejected the parcel then dispatcher does not need to perform the next delivery attempt but need to proceed to return

• True

• False

CDC/ LDC need to allocate an area/basket for TikTok, NDD,JS parcel in order to prioritize the handling of delivery

• True

• False

Problematic code of "S" stand for delivery problem

• True

• False