Troubleshooting Quiz

What part is missing from this venturi?

• Cone Screen

• Gasket

• Screen Support

• O-ring

Which of the following is not a possible error code on a retail softener?

• Err01

• Err02

• Err03

• Err04

• Err05

What questions should you ask if the customer is not getting soft water? (all that apply)

• Is there water above the salt in your tank?

• Is your unit is metering water?

• Is your incoming hardness programmed correctly?

• Has your unit been consuming salt?

Should you depressurize and drain the water from a unit by tipping it on its side when winterizing a water softener?

• Yes

• No

Which of the following is not a valid test for hard water?

• Hardness Test Strip

• Soap Test

• TDS Meter

What number should you divide the hardness in ppm by to get the value in gpg?

• 35

• 17.1

• 10

• 8.34

If installing a central water filter and a softener on a city water supply, which order should they be in?

• Softener first, then central water filter

• Central water filter first, then softener

What does increasing the programmed water hardness number do?

• Give the customer softer water

• Increase the number of gallons used between recharges

• Use more salt per recharge

• Increase frequency of recharges

Turning on the "Efficiency Setting" limits salt dosages to those that provide at least ______ grains of capacity per pound of salt used.

• 2,600

• 4,000

• 6,000

• 35,000

In this 3-valve bypass diagram, which valves should be turned open/closed for the unit to be in the proper service position?

• Valve 1 - Closed,

  Valve 2 - Open,

  Valve 3 - Closed

• Valve 1 - Open,

  Valve 2 - Open,

  Valve 3 - Open

• Valve 1 - Open,

  Valve 2 - Closed,

  Valve 3 - Open

• Valve 1 - Closed,

  Valve 2 - Closed,

  Valve 3 - Closed