Learning Objectives Day 5 & 6

Name 3 Building Suppliers used by Hollard Home Claims

What section of the assessment report provides a list of the insurable repairs?

• Client Discussions

• Builders Opinion of the Cause Of Damage

• Scope of Works

• Photos

Scenario: A storm event has occurred and INS has advised that the wiring to the lights have been affected by a storm event and requires a makesafe as well as repairs to be completed. What specialist report will be required for a claim such as this?

• Roof Plumbers Report

• Electrician Report

• Engineers Report

• CCTV Inspection Test

Payment is required on a claim to the INS, what documents are required prior to raising a payment?

• CSFS

• COT

• Cash Settlement Amount

• INS EFT Details

Please explain in your own words what a variation is and what is the maximum variation you can approve when you first start?

Please list the steps following an assessment report review where the claim has been accepted

Please list the steps following an assessment report review where the claim has been declined

In what situation will a claim NOT be referred to complex claims team?

• Where temporary accommodation is needed

• If the claim is above $50k

• If the claim involves a staff member

• If the claim involves a vulnerable customer

What is the delegated authority of a Client Manager who has been with the business for more than 6 months?

• $25k

• $50k

• $75k

• $100k

What is the delegated authority of our Supplier Claim Central to approve a claim without our approval? And what section of the assessment would we find that they have approved the claim within their DA?