Prostart 1 Chapter 4 Communication Skills

Communication is a learned skill.

• True

• False

Communication is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, and feelings.

• Ture

• False

By listening effectively, you can get more information from other people, increase others’ trust in you, increase conflict, and better understand how to work with others.

• True

• False

It is not necessary to speak in order to send a message.

• True

• False

Written communication must be clear, concise, and positive.

• True

• False

Why might a person from Massachusetts have trouble understanding a person from Wyoming?

• Use of jargon

• Use of different tones

• Use of different dialects

• Use of different languages

The ability to focus closely on what another person is saying to summarize the true meaning of a message is called

• speaking.

• listening.

• writing.

• communicating.

What word best describes anything that interferes with or affects communication?

• opening

• deterrent

• assumption

• barrier

What term describes a variation of a language spoken by a particular group of people?

• Tone

• Jargon

• Dialect

• Semantics

“Outside the box” is an example of

• jargon

• dialect

• an adage

• semantics