Final Review #2

Lead Self: Provide three strategies to enhance your emotional self-awareness?

• Take the time for quiet reflection rather then act impulsively

• continuously monitor their own emotional states

• Seek feedback from others

• Open to learning more effective strategies to deal with emotions

Perception is defined as the process of interpreting information from our five sensory organs: sight, sound, touch, taste, and smell.  To avoid inherent subjectivity and perception that falsely assume validity, what are strategies to avoid this pitfall?

• Shift the mindset of judging to openness

• Acknowledge perceptions may be potentially limited and distorted

• Accept that there is no absolute right or wrong, only differing viewing points

• Anchor on what the patients diagnosis is

What is the purpose of utilizing principles of CRM?

• To avoid error

• To trap incipient error before they are committed

• To manage appropriately errors that due occur

• To increase the likelihood of appropriate and efficient patient care

Effective leaders:

• Have strong communication skills

• Encourage team buy in by asking for feedback

• Provide summary updates

• Step back and hand over when task saturated

As a leader, providing feedback should:

• include alternatives to solutions

• be objective

• be informative

• be delivered in small doses

As a leader, it is better to be an efficient multi-tasker than to perform one task well.

• True

• False

When receiving feedback:

• request it in small peices

• practice non-defensive behaviour

• train your brain to receive feedback as an opportunity for growth

• pout and be defensive

Some qualities a leader should have to effectively manage emotion are:

• having self-control

• being adaptable to changes and challenges

• being transparent by displaying honesty and integrity

• "loud noises"