Mecanismos de Protección
8th Grade
•9 Qs
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Mecanismos de Protección
Quiz
•
Professional Development
•
8th Grade
•
Practice Problem
•
Medium
Formación Sena
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9 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Espera prolongada de un funcionario
Queja
Reclamo
Denuncia
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Descuido de la atención al cliente
Queja
Reclamo
Denuncia
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Daños o servicio de mala calidad
Queja
Reclamo
Denuncia
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Poner en peligro la privacidad de un usuario
Queja
Reclamo
Denuncia
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Brindar soporte por chat sin las competencias necesarias
Queja
Reclamo
Denuncia
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Crear falsas expectativas (Publicidad engañosa)
Queja
Reclamo
Denuncia
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
El servicio del agua lo cortan sin avisar previamente.
Queja
Reclamo
Denuncia
8.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Recibos con un valor de consumo excesivo, cuando la vivienda ha estado desocupada.
Queja
Reclamo
Denuncia
9.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Falta de seguimiento a una insatisfacción
Queja
Reclamo
Denuncia
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