IT Operations

Who is responsible for the development of internal applications?

• Systems Quality Assurance Department

• Network/ Technical Support Department

• System and Database Department

• Applications Development Department

Which IT department deals with access-related matters?

• Network/ Technical Support

• Project Management Office

• IT Security Department

• Systems and Database Department

Who is in charge of retrieving reports from the database?

• Systems and Database Department

• Systems Quality Assurance Department

• IT Security Department

• Network and Technical Support Department

Confirm that the application meets the quality standards according to the requirements.

• Application Development Department

• Systems Quality Assurance Department

• Systems and Database Department

• Project Management Office

Deals with issues related to internet connectivity and provides support for software and hardware installation.

• Project Management Office

• Application Development Department

• Network and Technical Support Department

• Systems and Database Department

Which of the following is NOT TRUE about the Systems Quality Assurance Department?

• Support for In-House Application issues and inquiries

• Handles testing of In-House Application and Core Banking System

• Handles business-related processes or inquiries for SAVEPLUS, WEBLOAN, and GL.net

• All choices are NOT true

Which of the following is TRUE about IT Security Department

• Creates email address for new employees

• Installs passbook printer

• Translates business specifications to technical requirements

• Writes user support documentation

Basic Trouble Shooting Technique

• Always check the cables

• Isolate the Problem

• Take notes about the error message

• All choices are correct

TRUE or FALSE

Network and Technical Support handles development of In-House applications

• TRUE

• FALSE

TRUE or FALSE

Project Management Office manages resource allocation of Information Technology Division

• TRUE

• FALSE