Day 9 (New plan )

Suspension fees is ….... Including taxes 

• 34 LE/ month

•  34.2 LE/ month

• 30 LE/ month

Customer can request suspension from…?

• Call center only

• Retail Only

• Retail & call center

in TE sold case if he   Didn’t Have order cancellation for old user We should direct customer to…

• Call 111

• Nearest store for new subscription

• Send Email or Fax

if the customer pay the landline bill the line will work automatically within …

• 3 Working hours

• 2 hours

• 3hours

if there are 180 days passed from end date for last bill and customer didn't pay all this period the line status will be…. On BSS

• Suspend  

• Barring

• Pre-deregister & Deactivation

IF the customer request to cancel the service you should know the reason and try to solve it

• TRUE

• FALSE

if the customer need to follow on cancellation request you will transfer the call to …

• Technical Q

• Fixed landline Q

• cancellation Q

Call Barring for landline means ?

• تتحكم فى الفاتورة وتقلل من الاستهلاك وكمان تقدر تحمي خط تليفونك من الأطفال عن طريق بعض الاكواد

• ممكن تخلي التليفون الأرضي متاح فى أي مكان لأن أي حد بيتصل على تليفون البيت أو الشركة

Don't Disturb  service  for landline means ?

• خاصية عدم الازعاج

• خدمة الإظهار

• خدمة المؤتمرات

if customer want to call united state of America and the receiver will pay the call cost this service called ….

• Follow me

• international 

• Sprint