Day 3 (new plan)

1. You can check order activity from….

• BSS

• OM

• Matrix

2. On OM tool you can search by ADSL number only

• TRUE

• FALSE

3. create service request on BSS using to create SR only

• TRUE

• FALSE

4. You can check the complaints that were created before from …

• Query request

• trouble ticket

• Create service request

5. to check the renewal date and the remaining from the customer package ….

• BSS>Customer>Attachment

• BSS>Billing > Free resources

• BSS>Billing > recharge log

6. to check customer usage details from …..

• OM>>CDR

• BSS>>subscriber >>CDR

• BSS>Overview>Last 5 order

7. You can check the landline bill from….

• OSS

• Te billing

• OSS & TEBilling

8. you can get customer user name for the internet service from

• Matrix

• BSS

• OSS

9. If you will inform the customer with store address & working hours you will use...

• Matrix

• BSS

• Branch Tool

10. Our knowledge base is called ….

• BSS

• OM

• WIKI

• Matrix