TXL Quiz 2

All credit card issuers are required by federal law to identify callers prior to discussing an application for credit or servicing an existing account.

• True

• False

Failure to verify security information prior to discussing an application or account will not result in a compliance failure and will not put the bank at risk.

• True

• False

An Authorized User is financially responsible for the account and can make changes to the account.

• True

• False

The customer will come in either____ or _____. You will then complete ______ or ______________.

• Modal, ID&V, Basic Verification, High Risk

• Non Modal, Advanced Verification, Okay to Go, High Risk

• No Risk, Low Risk, High Risk, Perpetrator

• Pre-Verified (ID&V Modal), Unverified (Non ID&V Modal), Basic Verification, Advanced Verification

What are the six pieces of security information that are considered basic verification?

• Password, SSN, DOB, CVV, Mother's Maiden Name, Home Phone on File

• SSN, Address, DOB, MMN, Business Phone on File

• Password, SSN, DOB, Email, MMN, Home Phone on File

• None of the Above

With an ANI match, the cardmember must also verify the ff : last four digits of the acct number, and last 4 digits of the SSN and the DOB

• True

• False

As part of the USA Patriot Act, we need to ensure compliance with the Section 326. What is this?

• TCPA - Telephone Consumer Protection Act

• KYC - Know Your Customer

• ID & V - Customer Identification and Verification

• ATO - Account TakeOver

If a customer fails high risk authentication, such as the Securpass 3x, an EXHR Auth Lock case will be generated for the EXHR Team.

• True

• False

What are the 4 Advanced Verification Methods?

• Secure Code, RSA, Verid, Open-Ended Questions

• SecurPass, Verid, Free Questions, No Questions

• Secure Code, RSA, Non Traditional Questions, Perpetrator Questions

• SecurPass, RSA, Verid, Non-Traditional Questions

A one-time passcode sent via text or email to the Primary Cardmember using account information. Which Advanced Verification Method is this?

• RSA

• SecurPass

• Verid

• Non-Traditional Questions