TOS/Foundations Quiz

Partners 2T buy from:

• Distributors

• Partners 1T

• Directly from Cisco

Name of the tool in which requestors create cases:

• PSS

• AWB

• CSH

• CPR

Name of the tool in which agents work and document the cases assigned to them

• CPR

• CCW

• AWB

• Connect Dots

FMR means:

• First Main Response

• First Meaningful Response

• First Main Resolution

Part of CCW in which customers can review the available products, unit price, and even add the product directly to an estimate:

Cisco´s e-commerce tool:

• PSS

• Connect Dots

• CCW

• AWB

FMR must be sent during the first 24 hours of the case assignment?

• True

• False

In CCW/CCW-R Tool Support we provide support for:

• Internals

• Externals

• Both

CCW/CCW-R is a transactional category?

• True

• False

What does a Quote include? (select all that apply)

• BOM

• Buy Method

• Pricing

• Non Standard Discounts/Terms

• All of the above