Day 7 Browsing

If the site does not open with the customer via proxy it will be ?

• Cst side problem

• We problem

• No problem

Customer has Browsing case in All Sites, Ping Google Domain: No reply, Ping Google IP: reply the right action

• Trace Customer WAN IP

• Perform Flush DNS command then add DNS

Rejected logs with reason user does not exist, your action is?

• Escalate to NOC

• Configure with correct username

Browsing​ ticket in TTS with update ( Feed us with a trace from customer side ) , CCA action will be :

Re-troubleshoot

• Let customer send a snapshot for Google IP trace as an attachment to us

• Re-troubleshoot

CST has Browsing issue and in the same time has Congested POP the right action ?

• Handle Normally

• Inform him with script

• Escalate Browsing case with SLA 48 WH