Componentes Básicos del Buen Servicio al Cliente

They are the belongings of the necessary skills and knowledge of the execution of the service, on the part of all the members of the organization, remember that not only the people who are in the front do the service but everyone.

• Professionalism

  (Pofresionalismo)

• Courtesy

  (Cortesía)

• Reliability

  (Fiabilidad)

It is about keeping the physical facilities and equipment in good condition, having the right personnel and communication materials that allow us to get closer to the client.

• Accessibility

  (Accesibilidad)

• Answer's Capacity

  (Capacidad de Respuesta)

• Tangible Items

  (Elementos Tangibles)

It is not about smiling at customers at all times but about maintaining good communication that allows them to know what they want, when they want it and how they want it.

• Courtesy

  "Cortesía"

• Customer Understanding

  "Comprensión del Cliente"

• Communication

  "Comunicación"

To provide an excellent service we must have several channels of contact with the client, suggestion boxes, complaints and claims, both physically on site, a regular channel must be established within the organization for this type of observation, it is not about creating bureaucracy , if not to establish real actions that allow us to take advantage of the failures that our clients have detected.

• "Communication"

  "Comunicación"

• Professionalism

  "Profesionalismo"

• Accessibility

  "Accesibilidad"

It is well covered when we can say that we offer the client zero risks, zero dangers and zero doubts.

• Security

  "Seguridad"

• Communication

  "Comunicación"

• Tangible Items

  "Elementos Tangible"

It is the ability of our organization to execute the service reliably, without incurring problems. This component is directly tied to security and credibility

• Courtesy

  "Cortesia"

• Reliability

  "Fiabilidad"

• Professionalism

  "Profesionalismo"

Willingness to help customers and provide them with prompt and timely service.

• Answer's capacity

  "Capacidad de Respuesta"

• Security

  "Seguridad"

• Accessibility

  "Accesibilidad"

Is A Tension, friendliness, respect and kindness of the staff, as they say, education and good manners do not fight with anyone. It is easy to captivate our clients if we treat them excellently and give them great attention.

• Professionalism

  "Profesionalismo"

• Communication

  "Comunicación"

• Courtesy

  "Cortesía"

You have to demonstrate absolute security to create a trust environment, you also have to be truthful and modest, not over-promise or lie in order to make the sale.

• Security

  "Seguridad"

• Credibility

  "Credibilidad"

• Communication

  "Comunicación"

The client must be kept well informed using simple oral and body language that they can understand. If we have already covered the security and credibility aspects, it will surely be easier to keep the client-company communication channel open.

• Communication

  "Comunicación"

• Courtesy

  "Cortesía"

• Security

  "Security