Professional Tools Shipping Issue

Professional Tools Shipping Issue

Assessment

Quiz

Created by

Justin Prado

Professional Development

University

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Easy

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11 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of this item is not essential for Shipping Investigation

Shipping Class

Shipment Number/Packing Slip

Proof of Delivery/BOL

Item Number and Quantity

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the type of shipping issue when customer received an additional quantity of the item they have ordered

Shortage

Wrong Item Shipped

Overage

Lost in Transit

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer ordered item 47745. The package shows 47745 but when they opened it the item was 47750. Below are essential steps on rectifying this issue except for one.

Process RGA if necessary

Ask NADC to check remaining stocks of 47745 if what inside the package is correct

Process the Re-Order without any confirmation from NADC

Ask for pictures if available

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For concealed shortage, if the missing part is below $50.00, CS will ____________

will credit the missing part

will ship the missing part for zero price

will process credit and reship for the missing

ask Tech Team to process S5

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do we need to call the Carrier for any possible Lost in Transit Item?

Yes

No

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Distributor A claimed they received the PO of Distributor B. They claimed that the shipping label is address to them but the packing slip and items inside are for Distributor B. What do you call this shipping Issue?

Lost in Transit

Ship to Wrong Customer/Mis-ship Items

Overage

Shortage

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If Distributor A received the package of Distributor B. The shipping label clearly indicates that the package is for Distributor B. What you will need to do?

Process Credit and Reship to Distributor B

Process Debit and RGA to Distributor A

Ask Carrier to pick-up and deliver to the correct address

Ask Distributor A to keep

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do we assist Shipping Issues reported by Canadian Distributors?

Yes

No

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When placing a reorder, credit or debit all are essential except for:

PO number

Item number

Price effectivity Date

UPC number

10.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For Overage Item and the customer wants to keep the item. What is the correct process to rectify the issue?

Process Debit and Credit

Process Credit and RGA

Process Debit Only

Process Debit and RGA

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