Business Communication and Routine Business Correspondence

The external environment in business does NOT involve ....

• suppliers

• stockholders

• government

• bank

• subordinates

A good communicator ...

• is seen as an inefficient corporate person

• is able to manage his/her responsibilities

• does not deliver the necessary corporate goals

• an extremely undesirable skill

A reversal of the communication process where the receiver becomes the sender and the sender becomes the receiver is called ...

• feedback

• encoding

• decoding

• medium

In the communication process, the person who should be receptive, alert, attentive to multiple signals and perceptive particularly to the nonverbal media that often accompanies the verbal medium is called ...

• sender

• receiver

• feedback

• encoding

• decoding

Part of the communication process that depends on the ‘medium’ skills of the receiver as also on the quality of encoding of the sender is ...

• decoding

• encoding

• medium

• sending

• feedback

The communication process of translating the thoughts/ideas into appropriate messages, using the medium that is shared between the sender and the receiver is ...

• decoding

• encoding

• message

• feedback

• receiving

The psychological satisfaction to the workers who share their thoughts with one another, creating a better understanding of their professional roles in the organization is the function of communication in term of ...

• organizational harmony

• hierarchical harmony

• network with external agencies

• marketing and advertising

TWO functions of communication related to the network with external agencies are ...

• Highlighting the features and advantages of products/services

• showcasing the company’s image to outsiders

• corresponding with people outside the organization

• delegating responsibility and ability to work in teams

THREE kinds of nonverbal communications are ...

• touch

• listening

• sign language

• speaking

• letters

An effective oral communication should ...

• have clear, concise, and complete message

• use difficult and complicated vocabulary

• not use body language

• use low voice, unclear tone, and free pronunciation