CLIENT JOURNEY PRADA-MIUMIU CA

What is the key word that lays the foundations of the new Client Experience?

• Transaction

• Human Touch

• Sentiment

Who is playing a key role in this context of transformation and new Clients' expectations?

• The Client Advisor

• The Brand

• The Luxury Market

Empathy, Warmth and Passion represent the Human Touch Values. Which one is missing?

• Inclusivity

• Sustainability

• Proactivity

What does the Brand Promise stand for?

• Our pledge and how we want our client advisors to feel

• Our pledge and how we want our customers to feel

• Our pledge and how we want our employees to feel

"Study,Study,Study" is a famous quote by...

• John Lennon

• Giorgio Armani

• Miuccia Prada

Making a first good impression is part of ...

• Approaching the Client

• Welcoming the Client

• Discovering the Client

What is important to do when ice-breaking with the Client?

• Leverage your personality and lift your speech with positivity

• Share personal comments and judgements

• Talk about politics and soccer

What do you look for when choosing an outfit is ...

• Closed question

• Open question

• Both

What is the right sequence to effectively present a product to a Client?

• The unexpected product, the alternative, the desired

• The alternative, the desired, the unexpected product

• None of these

Storymaking is...

• the art of telling a story to create emotions around our pieces

• combining storytelling with personalization focusing on the Client

• share anectdotes