Professional Tone

Which sentence is easier to understand?

• Quick and efficient delivery will be carried out by our trained drivers.

• Our trained drivers will carry out quick and efficient delivery.

Which sentence sounds sincere?

• We hired another applicant for this position instead of you.

• After a number of impressive interviews, we have decided to hire another applicant for this position.

Which sentence is more appropriate?

• To guarantee delivery and top quality service, please accept the contract by Thursday at midnight.

• Please accept the contract by Thursday at midnight. If not, we will be too busy to process your order and it may not be completed.

Which sentence sounds arrogant?

• You must agree that I am qualified for the position.

• My qualifications in the areas of accounting and customer service meet your job requirements.

Which is more polite?

• You didn't read the instructions carefully, thus your system has shut down.

• The system may automatically shut down if any installation errors occur.

Which is a gender-neutral title?

• Chairperson

• Chairman

Which statement is appropriate?

• Discriminatory remarks are not tolerated in this organization.

• I do not understand why you made such discriminatory remarks.