WS Dip TMOB E2 Manage team performance part 1

An Engineering Department of a hotel company is an example of

• command team

• functional team

• cross-functional team

• taskforce.

Ali works at Hotel Amazee as a Duty Manager. His Director of Rooms informed Ali that he will be going over to a sister property, Hotel Better for a period of 6 months to provide guidance to the new Front Office team there. Once Hotel B officially opens, Ali will return to Hotel Amazee. In this scenario, Ali is joining a __________ .

• command team

• functional team

• cross-functional team

• taskforce

Identify the typical order in Tuckman's team development model.

• 1.Forming> 2.Norming> 3.Storming> 4.Performing

• 1.Forming> 2.Storming> 3.Norming> 4.Performing

• 1.Storming> 2.Norming> 3.Forming> 4.Performing

• 1.Storming> 2.Forming> 3.Norming> 4.Performing

Which of the following stages in Tuckman's Team Development model is characterised by conflicts, power struggles, and members are seeking understanding of their own value contribution?

• forming

• storming

• norming

• performing

At which stage can the leader of the team use delegation since all team members have clarity about the team’s goals?

• forming

• storming

• norming

• performing

Which of the following is an advantage of effective team work, where defined outputs of the entire team unit are greater than the sum of each individual’s contributions executed separately? This is often summarised by 1+1 = 3.

• Pride

• Team Norms

• Groupthink

• Team Synergy

The Restaurant Manager is observed to be talking at a fast-paced, straight forward in dealing with challenges and have little patience for details. His D.i.S.C profile is likely to be

• Dominant

• Influencing

• Steady

• Compliant

The Reception Manager is observed to adhere to rules, regulations and structure.  She also appreciates quality and doing things right. Her D.i.S.C profile is likely to be

• Dominant

• Influencing

• Steady

• Compliant

Why is it important to identify strengths and weaknesses of team members ? (select more than one choice)

• predict absenteeism and presenteeism

• optimal task assignment

• improved team dynamics

• skills development

Which is the correct sequence of Performance Management Cycle?

• 1. 1.Monitor>

  2. 2.Plan>

  3. 3.Develop>

     4. 4.Review>

  4. 5.Reward

• 1. 1.Plan>

  2. 2.Monitor>

  3. 3.Develop>

     4. 4.Review>

  4. 5.Reward

• 1. 1.Review>

  2. 2.Monitor>

  3. 3.Develop>

     4. 4.Review>

  4. 5.Plan

• 1. 1.Plan>

  2. 2.Monitor>

  3. 3.Review>

     4. 4.Develop>

  4. 5.Reward