Non_Tech G153 Q8

Sla for escalation call

• On spot

• 1 hour

In case customer experience complaint you will create

• SR

• TT

• Send mail

Any cst asked complaint Create VOC Direct

• True

• False

In case customer change for any data we will direct cst on branch

• True

• False

Cst can change mobile number for WE App

• True

• False

In case cst need Edit National ID We will edit for 111

• True

• False

Cst can Replaces point for program WE bonus from Union Stores

• True

• False

Cst can follow points for program WE Bonus from WE app

• True

• False

Cst follow usage form IVR Only

• True

• False