Monthly Knowledge test May 2k21 Part 2

How many Vehicles have been registered Under Vendor ID 70200 at our Panel?

CNG Rider Kumar took a ride from Banani to Dhanmondi, After crossing the Mohakhali Flyover his CNG Wheel got punctured. The passenger had to take an alternative Vehicle to reach his destination. The passenger was quite disappointed regarding this issue since it was his first ride and his promo was wasted. The passenger called our helpline, CRM Virat picked the call and convinced the passenger. where he assured him that he will get another Promo. Which tickets did he raise for this incident?

What is the minimum follow-up time of a Technical ticket?

From which option CNG Rider can see their CPD Charge Details?

Dr. Dipu Moni Request an Obhai G ride by WhatsApp Platform. CRM Agent Rakib Assigned a rider and sent All the relevant info through ChatBlocks. The passenger got a tracking link through WhatsApp Text. From which option of the panel he got that Tracking link?

Rider Safayet was unable to start parcel rides from the app of corporate passengers, Later his mobile got switched off. Which ticket Should be created regarding this case?

Is SMS alert service available at our VTS ?

• Yes

• No

Rahim Took VTS from Obhai. He called at helpline and said His VTS device was damaged due to water resistance, will obhai charge me to fix it?

• Yes

• No , its FOC

What are the correct Lights function At the VTS device?

• GSM indicator (Blue )

• GPS indicator (Green)

• Power indicator (White )

• None of the above

Which information is not Mandatory needed for UR Booking as per SOP?

• Must verify in the booking number

• Confirm vehicle type

• Ask to pick up and drop off location

• Ride Date And Time