Delivery

What are the 3 ways a bag is sent out for delivery to a passenger

• Local Delivery

• FedEx

• Put on another flight

• DHL

What does BDO stand for ?

• Baggage Delivery Order

• Block Development Officer

• Big Day Out

• British Darts Organisation

How many digits is a FedEx tracking number

• 12

• 20

• 10

• 2

In the World Tracer if you see " Signature for 1 Bag" What does it mean?

• Only 1 bag is set for delivery

• 1 bag is missing

• 1 bag bag is at the airport

• 1 bag is scheduled on a flight

How many attempts will a delivery company make before returning the bag to the airport.

• Endless

• Twice

• Once

• Thrice

What is BSO?

• Baggage Service Officer

• Business Services Online

• Baggage Service Transfer Officer

• Boston Symphony Orchestra.

If a passenger asks when her bag will be delivered, can we commit to a timeline?

• YES

• NO

• MAYBE

• DEFINITELY

Who pays for delivery if the airline delays the bag?

• Passenger

• CEO

• Airline

• I will pay

Can we give the delivery company number to the passenger?

• No

• Yes

• Maybe

• If the delivery company asks us to then we can

If the BDO mentions a local delivery company name like BEX Delivery and FEDEX, who will deliver the bag to the passenger?

• CBS Agent

• Local Delivery Company

• Airline

• FEDEX