Prepaid Only Day 1

if CST has "X" mark on SIM Icon, "Emergency Calls only”, Not Registered in a network, can’t make + Receive calls + No internet it considers

• Dual carrier issue

• SIM problem

• Can’t make calls issue

SIM capacity is 200 names and 30 SMS

• True

• False

The trouble shooting for Sim problem it’s called

• SIM tool kit

• HLU

Operator flapping between WE and another carrier it considers as

• Can’t receive calls

• Dual carrier issue

• SIM error

To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial

• True

• False

You should check card sim serial status before recharge

• True

• False

International service means customer can take his line outside Egypt and make and receive calls normal

• True

• False

If customer complain as he cannot receive any SMS that means customer has SMS notification issue

• True

• False

If customer complain from mute issue in call it considered as

• Drooped call

• Low voice quality

• Low coverage

Customer in Roaming and Can’t make/Receive (calls/SMS), CCA first and second action

• Check Registration and check hotline on HLR profile

• Make Hard location update (HLU) and SIM toolkit

• Registration on specific network and check balance

• None of the above