Front Office Services Lesson 1

An index of in-house guests, by both last name and room number.

• telephone

• room rack

• information rack

• guest folio

It is used to post, monitor, and balance charges and credits to guest accounts.

• voucher

• Posting Machine

• cash register

• information rack

An array of numbered compartments used to store guestroom keys.

• reservation rack

• Key Rack

• Folio Bucket

• room rack

A container for storing vouchers for future reference and verification during the night audit.

• Reservation Racks

• Voucher Rack

• folio trays

• receipts

6. An indicator of the time at different time zones across the world.

• international time

• time zone clock

• alarm clock

It is used to record cash transactions and maintain cash balances.

• cash register

• voucher receipt

• posting machine

A special board or series of pigeonholes where cards are put to show which room has been

booked.

• guest folio

• Reservation Racks

• cash register

• room rack

It remains in the tray throughout the occupancy

stage of the guest cycle, except when they are

used in posting transactions.

• room rack

• Folio Trays

• guest folio

• information desk

It is considered the most important piece of

front office equipment to avoid key loss and misplacements.

• information rack

• key rack

• guest folio

• voucher

It consists of call accounting systems, automatic

call dispensing, telephone/room status system,

fax machine and call detection.

• Telephone Equipment

• fax machine

• credit card vallidator