Quality questions.

What is a continuous improvement strategy?

• A management tool used in business

• A policy or process designed to improve efficiency

• A document for staff to follow

• A request that a customer makes to its service provider

What are the four steps to continuous improvement?

• Passion, drive and authority

• Will, skill, drive and authority

• Will, skill, authority and guidance

• Plan, do, react and review

What is the five “whys” method?

• A principle used by people who work in sales/marketing

• A way for managers to improve things

• A project management tool

• A problem solving method intended to get to the root cause of a problem

A good way to ensure that you complete tasks to a high standard is?

• Agree to deadlines even if I cannot meet them

• Stick to my deadlines even if there is no time to check

• Multi-task everything I do in my job role

• Manage my work and my time effectively

I can improve my skills at work by:

• Never having any time off work

• Having regular meetings with my manager

• Agreeing a personal development plan with my manager

• Taking on lots of extra responsibility

What is Kaizen?

• A Chinese philosophy of continuous improvement

• A software package designed to improve customer engagement

• A Japanese philosophy of continuous improvement

• An ancient method of business principles

What is ISO?

• An internationally recognized standard for quality

• The information commissioners support office

• An information software system based around quality

• A way for business owners to improve things

Why is it important that you justify any suggested improvements?

• So it justifies my importance to my employer

• So my company can see the benefits to my suggested improvement

• So everyone is informed at all times during the process

• So that everything is kept up to date at all times

Why is sharing quality control (best practice) a good idea in a business?

• Because my manager will be observing me doing this

• Because it is part of my job role at the company

• It is part of my daily responsibilities that I must complete

• It will likely improve the performance of me and my colleagues

What is the PDCA approach in a Quality Management System (QMS)

• Prepare, develop, create and apply

• Plan, do, check and act

• Prioritise, deliver, check and apply

• Present, documents, consistently and accurately