
Quiz 8
Quiz
•
Other
•
Professional Development
•
Hard

Kholoudsaeed Ahmed
Used 3+ times
FREE Resource
Enhance your content
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case customer installed and disabled we could transfer him/her to technical support normally upon his/her request
true
false
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case customer asked to know his user name and password and refused to be transferred to IVR, We can send it through
Matrix
BSS
Customer 360
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case customer denied his usage and asked to make counter complaint , Agent should send TT in case customer insists.
true
false
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case customer made more than one inquiry for the same phone number we will make
Sr per inquiry
TT
Add midway
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case there is a TT created and we found it after SLA we should
Create another TT
Add midway opinion and renew SLA + SR
Create SR + Renew same SLA
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case we found change speed request on BSS (Last 5 Orders ) is abnormal we should solve the problem through
Sitemap – Work Order dispatch
Re-create change offering again
Both answers are wrong
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case customer asked to be transferred to Team leader on spot and refused agent help we will
Transfer the call immediately
Create TT then transfer the call to team leader
Inform the customer to visit branch
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple

Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
10 questions
Test tuần 3/2025 - AR
Quiz
•
Professional Development
10 questions
Fastest Finger Fast
Quiz
•
Professional Development
10 questions
Test tuần 26+27/2025 - AR
Quiz
•
Professional Development
15 questions
Case Update Quiz
Quiz
•
Professional Development
10 questions
Quiz Rekrutmen PT Pertamina Petrochemical Trading & PT Patlog
Quiz
•
Professional Development
14 questions
June MSV
Quiz
•
Professional Development
9 questions
Non_Tech G153 Q8
Quiz
•
Professional Development
10 questions
Test tuần 1/2025 - AR
Quiz
•
Professional Development
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
20 questions
ELA Advisory Review
Quiz
•
7th Grade
15 questions
Subtracting Integers
Quiz
•
7th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
10 questions
Exploring Digital Citizenship Essentials
Interactive video
•
6th - 10th Grade