Quiz Febrero 23

Customer's order shows NOT EXPORTED in SFCC. When looking into its attributes, Kount says "VIP Decline List". What should we do?

• Recommend to place the order again

• Place the order through a Secure Link

• Ask Customer to purchase at the store

• Check the store for the items

In a Delivered-claimed not received order, the correct process is to ask Customer to allow 48 hours after he contacts us so we could take a further step.

• True

• False

Your Customer signed up for the PRO on Nov 10, 2020. He claims he did not receive his first Pro Box, what should we do?

• Create his account in Bulu and process the shipment

• Ask to allow more time for his first Pro Box

• Offer points if the account does not exist

• Offer points or a reshipment if the Pro Box is available

Which of the following GNC brands has been discontinued?

*More than 1 answer

• BodyDinamix

• Earth Genius

• Pet products

• Herbal Plus

Your Customer lives in Canada and placed his/her order on GNC.com. If he received the wrong item, worth $13.99, what should we offer?

• To take it back to a GNC store

• A refund or a reship

• A refund

• A reship