Higher Admin Theory Quiz

Which of the following are benefits of positive customer care?

• Attracting new customers could mean that the organisation increases its market share

• If an organisation develops a good reputation then this will attract new customers and new staff

• Employees feel more motivated and are therefore more productive

• Decrease in customer loyalty which could lead to customers switching to competitors

List as many reasons customers have to complain to an organisation...Go!

Evaluate responses using AI:

OFF

Which of the following are ways to monitor customer care?

• Focus Group

• Mystery Shopper

• Social Media

• All

Which of the following is a disadvantage of conducting a survey to monitor customer care?

• Able to ask follow up questions

• Low response rates

• Body language can be observed

• Cheap method

List as many duties an Admin Assistant has prior to a meeting... Go!

Evaluate responses using AI:

OFF

"Negotiate and resolve disputes – may have to make a casting vote" is a duty during the meeting of who...?

• Admin Assistant

• Chairperson

• Senior Admin Assistant

• All

'Drafting the minutes' is a duty of the Admin Assistant, but when...?

• Before the meeting

• During the meeting

• After the meeting

"Proof is provided of what was discussed – can refer back to later which can settle arguments" - is a benefit of which documentation?

• Notice of Meeting

• Agenda

• Formal Minutes

• Action Minutes

List as much technology that can be used to assist meetings...Go!

Evaluate responses using AI:

OFF

Which of the following is a description of a 'blog'?

• Facility where 2 or more people can join a conversation

• Informal diary like entry where information is shared

• Allows reviews and feedback to be shared