Room Service

Hotels are usually placed into ____areas

• Functional

• 4

• Profitable

• Segmented

Major departments in a hotel are:

• Entertainment, Spa, Housekeeping and Security

• Housekeeping, Spa, Adventure and Security

• Rooms, Food and Beverage, Marketing, Engineering Accounting, Human Resources and Security

• Rooms, Spa, Food and Beverage, Housekeeping and Security

The marketing Department help keep rooms ________ at the right _______and within the right mix of __________

• occupied, price, guests

• occupied, bargain, food

• entertained, time, culture

• entertained, season, variables

The accounting department tracks the business transactions that occur in the ____________

• night audit

• front desk

• hotel

• rooms

The human resource division helps manage the employees at a _______________

• marketing meeting

• director's assessment

• spa

• property

Some of he things people complain about in the industry are

• long hours

• Nontraditional schedules

• Pressure

• Low beginning salaries

Cruise line careers are available both on _____ and at_____

• sea and in the cabin

• shore and at the hotel

• shore, sea

• shore and air

Hotels are categorized by

• Location

• guest they serve

• size

• ownership, price and other factors

Guest ______refer to the variety or mixture of guests who stay at a hotel.

• division

• pricing

• mix

• accountability

There are ______ general ways hotels can be owned and operated

• two

• six

• three

• ten